Shipping policy

Shipping & Delivery Policy

At Casa Capaldi, we take great care to ensure your wines are delivered safely, carefully, and as quickly as possible. As wine is a delicate product, we use reliable shipping methods and sturdy protective wine packaging.

Shipping destinations

We currently ship to:

The Netherlands

Would you like your order delivered to another country? Please contact us at casacapaldi@outlook.com before placing your order. We will let you know whether delivery is possible.

Delivery times

The Netherlands: 1–3 business days

Orders placed on business days before 2:00 PM are processed the same day whenever possible.

Please note that delivery times are estimates and may be slightly longer during busy periods, public holidays, extreme weather conditions, or circumstances outside our control.

Shipping costs

The Netherlands: €4.95 per order

Free shipping on orders over €80

Exact shipping costs are always clearly displayed during checkout before you complete your purchase.

Packaging and transport

Our wines are shipped in protective wine packaging designed to:

absorb shocks;

protect the bottles during transport;

reduce the risk of breakage.

We do our best to make sure your wines arrive in optimal condition.

Delivery

We ship orders with a reliable parcel carrier.

You will receive a track and trace code once your order has been dispatched.

Delivery is made to the address provided during checkout.

Please make sure that the delivery address is correct and that someone aged 18 or older is available to receive the package.

Because our products contain alcohol, delivery may require age verification. The delivery carrier may ask for valid identification.

Alcoholic beverages cannot be delivered to minors, to neighbours, or to locations where age verification cannot be properly carried out. Delivery may be made to an official pickup point only if age verification can be completed there.

If delivery cannot be completed because no adult aged 18 or older is available, valid identification cannot be shown, the package is refused, or the delivery address is incorrect, the package may be returned to us. In that case, additional shipping costs may apply if the order needs to be resent.

Age verification

In accordance with Dutch law, the sale of alcohol is only permitted to persons aged 18 or older.

By placing an order with Casa Capaldi, you confirm that you are at least 18 years of age. Before completing your purchase, you may be required to actively confirm that you are 18 years or older.

Age verification may also take place upon delivery. The delivery carrier may request valid identification from the person receiving the package.

If the age of the recipient cannot be verified, the order cannot be delivered.

Damage or delivery issues

Has your order arrived damaged, incomplete, or is something not quite right?

Please contact us as soon as possible, preferably within 48 hours of delivery, at casacapaldi@outlook.com.

Please include:

your order number;

clear photos of the damaged product;

clear photos of the outer packaging;

a photo of the shipping label;

a short description of the issue.

We will review the situation and work towards a suitable solution, such as a replacement, refund, or another appropriate resolution.

This does not affect your statutory rights as a consumer.

Weather and temperature

Wine can be sensitive to extreme temperatures. During periods of very hot or very cold weather, delivery may take slightly longer or we may delay shipment to protect the quality of your wines.

If this happens, we will inform you where reasonably possible.

Questions

Do you have any questions about shipping or delivery?

Please contact us at casacapaldi@outlook.com. We are happy to assist you personally.

This page may be updated from time to time to provide our customers with accurate information regarding the shipping and delivery of wine.